These Terms and Conditions ("Terms") govern your use of securitydeposit.co and the security deposit demand letter service offered there (together, the "Service"), operated by Blue Swan Consulting, a Delaware S corporation ("Blue Swan," "we," "us," or "our").
By using the Service, creating an account, or purchasing a letter, you agree to these Terms. If you do not agree, do not use the Service.
1. What the Service is, and what it is not
The Service helps you prepare a demand letter to your landlord regarding your security deposit. Based on your answers to our questionnaire, the Service estimates what your landlord may owe you under your state's security deposit statute and generates a customized demand letter using document automation technology.
Blue Swan is not a law firm. We are not your attorneys, and no attorney-client relationship is created by your use of the Service. The Service provides self-help document preparation and general legal information, not legal advice. The estimate, the statutory references, and the letter itself are generated automatically from your answers; they are not a legal opinion about your specific situation, and no attorney reviews your letter before delivery.
Legal information is not the same as legal advice, which applies the law to your particular circumstances. If you want advice about your specific situation (including whether to send a demand letter, what amount to demand, or whether to file a lawsuit) consult a licensed attorney in your state. Many states have tenant legal aid organizations that provide free assistance.
2. No guarantee of outcome
The estimate shown during the questionnaire is an estimate only. It is based on the information you provide and general statutory formulas; it is not a promise, prediction, or guarantee of what you will recover, and actual outcomes depend on facts, evidence, deadlines, and decisions outside our knowledge and control. Sending a demand letter does not guarantee your landlord will respond, return your deposit, or pay any amount. We make no representation about the outcome of any dispute, negotiation, or lawsuit.
3. Eligibility
You must be at least 18 years old and reside in the United States to use the Service. The Service currently supports security deposit demand letters for rental properties located in the United States. By using the Service, you represent that you are a party to the tenancy your letter concerns (or the authorized agent of such a party).
4. Your account
You may create an account to save your case and return to it. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at support@securitydeposit.co if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms.
5. Your responsibilities
The quality and legal effect of your letter depend on the accuracy of your answers. You agree that:
- The information you provide is true, accurate, and complete to the best of your knowledge;
- You will review your letter carefully before it is sent, whether you send it yourself or we mail it for you;
- You are solely responsible for the decision to send the letter, for its contents as sent, and for any statements made in it;
- You will not use the Service to make demands you know to be false or inflated, to harass anyone, or for any unlawful purpose;
- Deadlines matter. Security deposit claims are subject to statutes of limitation and other time limits that vary by state. The Service does not track deadlines for you, and you are responsible for acting within any applicable time limits.
6. Purchases, pricing, and the premium package
Prices are displayed at checkout. Payments are processed by Stripe; by purchasing, you also agree to Stripe's applicable terms. All prices are in U.S. dollars.
Standard purchase. You receive your customized demand letter as a digital document for you to sign and deliver to your landlord yourself.
Premium package. In addition to the digital letter, we print your letter with your signature and send it to the landlord address you provided by USPS certified mail, and provide you the tracking information. You are responsible for the accuracy of the landlord name and mailing address you provide. Certified mail delivery times and delivery success are controlled by USPS, not by us; our obligation is fulfilled when the letter is deposited with USPS with certified tracking.
7. Revisions and re-creation; no cash refunds
Because the Service delivers a customized digital document generated immediately from your answers, all sales are final and we do not offer cash refunds.
Instead, we offer the following remedy, which you agree is your exclusive remedy for dissatisfaction with a delivered letter:
- One free re-creation. If your letter contains an error, or your circumstances were entered incorrectly, you may re-create your letter one (1) additional time at no charge through your account, within ninety (90) days of purchase.
- Premium re-send. If you purchased the premium package and use your free re-creation, we will also print and send the corrected letter by certified mail one (1) additional time at no charge, to the same or a corrected landlord address.
Re-creation is intended to correct your existing case, not to generate letters for a different tenancy, property, or dispute, and we may decline re-creation requests that constitute a new case. If we fail to deliver your digital letter at all, contact us at support@securitydeposit.co and we will make it right.
If you believe a charge was made in error, contact us before disputing the charge with your card issuer, and we will work with you to resolve it.
8. Intellectual property and license
The Service, including its questionnaire, templates, software, text, and design, is owned by Blue Swan or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your own personal, non-commercial use.
The demand letter generated for you is yours to use for the purpose of pursuing your security deposit claim. You may not resell, redistribute, or use our templates or generated documents to provide services to others, and you may not copy, scrape, reverse engineer, or create derivative works from the Service.
9. Acceptable use
You agree not to: use the Service on behalf of others as an unauthorized document preparation or legal service; submit another person's information without authority; interfere with or disrupt the Service; attempt to access accounts or data that are not yours; use automated means to access the Service; or use the Service in violation of any law.
10. Review your letter before sending
Your demand letter is generated automatically from the information you provide. Automated output can contain errors, including errors in names, dates, amounts, or legal citations. You must review your letter for accuracy before it is sent. By approving your letter (or, for premium orders, by submitting your order for mailing), you confirm that you have reviewed it and that it is accurate to the best of your knowledge.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, BLUE SWAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, BLUE SWAN DOES NOT WARRANT THAT THE ESTIMATE, STATUTORY INFORMATION, OR LETTER CONTENT IS ACCURATE, CURRENT, OR SUITABLE FOR YOUR SITUATION, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.
Statutes change. While we work to keep state-specific rules current, we do not guarantee that every deadline, damage multiplier, or statutory citation reflects the most recent law in your jurisdiction.
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, BLUE SWAN AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF RECOVERY, LOST CLAIMS, MISSED DEADLINES, OR AMOUNTS NOT RECOVERED FROM ANY LANDLORD, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, BLUE SWAN'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO BLUE SWAN FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Blue Swan from claims, damages, and expenses (including reasonable attorneys' fees) arising from information you provide, letters sent on the basis of your information, your violation of these Terms, or your violation of any law or the rights of any third party, including your landlord.
14. Dispute resolution; governing law
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.
Any dispute arising out of these Terms or the Service will be resolved exclusively in the state or federal courts located in San Diego County, California, and you consent to their jurisdiction. Either party may bring an individual claim in small claims court.
15. Changes to the Service and these Terms
We may modify the Service or these Terms at any time. Material changes to these Terms will be posted with an updated effective date, and continued use of the Service after changes take effect constitutes acceptance. Changes do not apply retroactively to purchases already completed.
16. Miscellaneous
If any provision of these Terms is found unenforceable, the remainder will remain in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and Blue Swan regarding the Service. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
17. Contact
Blue Swan Consulting
support@securitydeposit.co