This policy explains how Blue Swan Consulting ("Blue Swan," "we," "us," or "our") handles refunds for securitydeposit.co (the "Service"). It supplements Section 7 of our Terms of Service, which controls if there is any conflict.
1. No cash refunds
Because the Service delivers a customized digital document generated immediately from your answers, all sales are final and we do not offer cash refunds. Instead, we offer the remedies below, which are your exclusive remedy for dissatisfaction with a delivered letter.
2. One free re-creation
If your letter contains an error, or your circumstances were entered incorrectly, you may re-create your letter one (1) additional time at no charge through your account, within ninety (90) days of purchase.
3. Premium re-send
If you purchased the premium package and use your free re-creation, we will also print and send the corrected letter by certified mail one (1) additional time at no charge, to the same or a corrected landlord address.
4. What re-creation is for
Re-creation is intended to correct your existing case, not to generate letters for a different tenancy, property, or dispute, and we may decline re-creation requests that constitute a new case.
5. Non-delivery and billing errors
If we fail to deliver your digital letter at all, contact us at support@securitydeposit.co and we will make it right. If you believe a charge was made in error, contact us before disputing the charge with your card issuer, and we will work with you to resolve it.
6. Contact
Blue Swan Consulting
support@securitydeposit.co